Privacy Policy

Last Updated: January 30, 2026

NeighborPro Babylon Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our towing and roadside assistance services or visit our website.

1. Information We Collect

We collect information that you provide directly to us when you request our services, including:

• Your name, phone number, and email address
• Your vehicle location and destination address
• Vehicle make, model, year, color, and license plate number
• Payment information such as credit card details
• Any additional information you provide when communicating with us

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages you view. We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our towing and roadside assistance services
• Dispatch tow trucks to your location and complete requested services
• Process payments and send you receipts and invoices
• Communicate with you about your service requests, including status updates
• Respond to your questions, comments, and customer service requests
• Send you promotional materials and special offers (you can opt out at any time)
• Analyze usage patterns and improve our website and services
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our business, such as payment processors, insurance companies, and technology vendors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, in response to legal process, to protect our rights or property, to prevent fraud, or to ensure the safety of our customers and employees. If our business is sold or merged with another company, your information may be transferred to the new owner.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption for sensitive data, and limiting access to your information to authorized employees and contractors who need it to perform their jobs. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Service records, payment information, and customer communications are typically retained for at least 7 years for legal, tax, and business purposes. You may request that we delete your information by contacting us, though some data may need to be retained to comply with legal obligations.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request that we correct inaccurate or incomplete information
• The right to request that we delete your information
• The right to opt out of receiving promotional communications from us
• The right to withdraw your consent for certain data processing activities

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how visitors use our site. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their data practices.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: